Effective May 12, 2026
1. Who this policy covers
This Privacy Policy explains how the Nevada Flooring Association (“NFA,” “we,” “us”) collects and handles personal information from:
- Members and membership applicants;
- Homeowners and other consumers who contact members through the directory or submit complaints;
- Newsletter subscribers;
- Donors to the NFA Scholarship Fund;
- Visitors to nvflooringassociation.com.
2. Information we collect
2.1 Information you provide directly
- Membership application: legal company name, DBA, contact name, role, email, phone, website, business address, Nevada State Contractors Board license number, service area, specialties, employee count, and an optional bio.
- Member portal account: email and password (hashed before storage), profile image, optional listing copy, project photos.
- Classifieds: ad title, description, photos, price, contact details for ads you post.
- Complaints & mediation: name, contact information, the company named in the complaint, project details, and supporting documentation you submit.
- Newsletter: email address (and source page if applicable).
- Donations: name (optional), email (optional), donation amount, anonymity preference, and any message you provide.
2.2 Payment information
All payment card details (card numbers, expiration, CVV) are collected and processed by Stripe and never reach NFA servers. Stripe shares with the NFA only a customer identifier, payment status, last four digits of the card, billing address, and the email associated with the transaction. See Stripe's privacy notice for details on Stripe's practices.
2.3 Information collected automatically
- Server logs: IP address, browser type, referrer URL, pages requested, and timestamps. Retained for up to 90 days for security and operational purposes.
- Cookies: we use first-party cookies necessary for sign-in sessions and for remembering basic preferences. We do not currently use third-party advertising cookies or cross-site tracking pixels.
- Analytics: we may use privacy-respecting analytics to understand which pages are most useful. Where used, IP addresses are masked and individual visitors are not tracked across sites.
3. How we use information
- To verify member eligibility, including license and insurance checks.
- To operate the member portal, including authentication and the listing editor.
- To publish the public directory of Members.
- To send transactional emails (sign-in confirmations, payment receipts, password resets, dispute notices).
- To send the monthly newsletter, when you have opted in. You can unsubscribe at any time.
- To administer the scholarship fund, including donor acknowledgment in the annual report unless you have elected anonymity.
- To investigate complaints, conduct mediation, and enforce the Member Code of Ethics.
- To detect and prevent fraud, abuse, and security incidents.
- To comply with legal obligations and respond to lawful requests.
4. How we share information
The NFA does not sell personal information. We share information only as described below:
- Service providers. Stripe (payments), Resend (transactional and newsletter email), Vercel (hosting and edge delivery), Neon (database), and Vercel Blob (image storage). Each is contractually limited to processing information solely on the NFA's behalf.
- Public directory. Member listings (company name, contact details, service area, photographs you supplied) are public by design. You control your listing content through the member portal or by request to NFA staff.
- Mediation participants. Information in a complaint will be shared with the named Member and with anyone whose participation is necessary to mediate the matter. We do not publish complaints publicly.
- Legal compliance. We may disclose information when required by law, court order, or governmental authority, including the Nevada State Contractors Board in the course of regulatory cooperation.
- Successor organization. If the NFA reorganizes, merges, or transfers substantially all of its assets to a successor association, information may transfer as part of that transaction subject to the protections of this Policy.
5. How long we keep information
- Active member accounts: for the duration of membership plus seven (7) years.
- Former member accounts: financial records retained seven (7) years for tax and audit purposes; other personal information minimized after termination.
- Complaint and mediation records: retained ten (10) years from final resolution to support pattern recognition and protect future customers.
- Newsletter subscribers: until unsubscribe or three (3) years of inactivity, whichever comes first.
- Server logs: 90 days.
- Stripe records: governed by Stripe's retention policy.
6. Your rights
Subject to verification of your identity and applicable law, you may request the following with respect to information we hold about you:
- Access — a copy of the personal information we hold.
- Correction — updates to inaccurate or incomplete information.
- Deletion — deletion of information no longer required (subject to retention obligations above).
- Opt-out of marketing — unsubscribe from the newsletter or any non-transactional email.
- Opt-out of public directory listing — Members may close their account; the public listing is removed within thirty (30) days.
To exercise any of these rights, email hello@nvflooringassociation.com with the subject line “Privacy Request.” We will respond within thirty (30) days.
6.1 Nevada residents
Under Nevada Revised Statutes 603A.340, Nevada consumers may submit a verified request to opt out of the sale of covered personal information. The NFA does not sell personal information, so this right does not apply in practice, but we honor verified opt-out requests as if it did.
6.2 California residents
We are not a covered business under the California Consumer Privacy Act based on our size and scope, but we extend access, correction, and deletion rights to California residents on the same terms as Nevada residents.
7. Security
We take reasonable technical and organizational measures to protect personal information against loss, unauthorized access, alteration, and disclosure, including password hashing, encrypted transport (HTTPS), restricted database access, and third-party services with strong security practices. No system is perfectly secure; we cannot guarantee absolute security.
8. Children's privacy
The NFA member portal and the scholarship donation pages are not intended for children under thirteen (13), and we do not knowingly collect personal information from children under thirteen. The Scholarship Fund supports Nevada residents aged 17–24; applicants who are minors apply with guardian consent through the school's financial aid office, and only application-relevant information is shared with the NFA.
9. Third-party links
The NFA website links to third-party sites (member websites, Stripe, the Nevada State Contractors Board, social media). We are not responsible for the privacy practices of those sites. Review their privacy notices before submitting personal information.
10. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Material changes will be announced through the member portal and by email to Members at least fifteen (15) days before they take effect. The “Effective” date at the top of this page reflects the most recent update.
11. Contact
Nevada Flooring Association
3219 Sherman Lane
Carson City, NV 89706
hello@nvflooringassociation.com
(775) 555-0144